Editing information in your contact list Phone Book Answer a call End a call Redial - Saved Number Handsfree Operation Using the Analog line Conference Split Add Held Call Forwarding Account Codes Attendant Call Hold - Remote Retrieve Call Forward - Remote I'm Here Call Forward - End Chaining Call Forward - Forced Call Forward - Override Call History Call Park Call Pickup Direct Paging Do Not Disturb Emergency Calls Group Listen Headset Operation Hot Desking Hot Desk Remote Logout Make Busy Message Waiting Indicator Messaging - Advisory Messaging - Callback Messaging - Cancel Callback Messaging - Cancel All Callbacks Night Answer Override Intrude Record a Call Speak Ease Speed Call Tag Call Trunk Flash Access the Conference Controller Turn the conference unit on and off Adjust the conference unit volume Place the conference unit in Presentation mode Exit the conference controller Mute the conference unit Making and Answering Calls Using the Analog key They both feature a large graphics display x and self-labeling keys.
The IP Phone offers 24 programmable multi-function keys, and the IP Phone offers 48 programmable multi-function keys for onetouch feature access. Both phones provide ten fixed feature keys for convenient access to features such as Conferencing, Redial, and many customizable user settings as well as navigational keys to access various screens and application layers. If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary ICP system.
The call continues and there is a change in the operation of some keys and features on your phone. Normal operation resumes when your phone switches back to the primary system. If your phone is idle and switched to the secondary system, you'll see a flashing rectangle on the display. The rectangle remains until the switch to the primary system is complete. If the phone fails over to the secondary ICP, you have access to your mailbox on the secondary ICP only if a mailbox has been programmed for you by your Administrator.
These preferences must be set on both ICPs. For more information on emergency number dialing, refer to Emergency Calls. If you have a Line Interface Module connected to your phone, all programming of the Line Interface Module, except the Analog Key, is done by the Installer when your phone is installed.
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more information. Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level. Turn the phone so that the front faces away from you. Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base unit. Hinge the hooks of the base unit into the notches on the back of the phone and snap into place as follows:.
The and IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. When you receive your phone, you need to program features and applications. An Applications key is programmed and appears on the upper left side of the display see figure below.
See Using Your Phone Applications. Launch specific call control features. Use the Settings application or the PC. Content changes based on. Your and IP Phones provide applications that simplify the use of your phone. To open the Applications window, press Applications in the default Phone window. You can also dial anyone on your contact list from the People application. The Call Forwarding window shows a list of your Call Forwarding profiles and indicates which one is active.
See Call Forward for more information on how to add, edit, delete, and activate Call Forwarding profiles. Use this application to turn the conference unit off or on, to adjust the volume, or to put the conference unit into Presentation mode.
You can only run one Conference Controller session at a time. The Conference Unit application is available only when your phone is connected to a Conference Unit. See Using the Settings Application for more information. Using the PC Companion Application for more information. You can press the programmed application key from the default Phone Window. The Settings application provides a single location to access all your phone settings.
You can also launch the Settings application by pressing the Settings fixed function key. The Settings window provides access to the Settings application. Select these options to access a window where you can view and configure settings for your phone.
Note: The system can support up to three languages at one time. Language choices appearing in the phone display are controlled by ICP programming. Launch the Applications.
Press Help. You have the following options:. Press Close. After customizing your phone, select Applications to verify the settings are correct. Now, you are ready to begin using your phone. When this is in effect, the following settings are set by the system administrator and you cannot changed them:. Press Settings or. Press User Information. Press Edit Name. In the on-screen keyboard, press the appropriate letters to spell your name.
Press Save. Press Edit Number. In the on-screen keyboard, press the appropriate numbers for your line. Press Save again. Note : Press Cancel at any time to exit this application without making any changes or press Clear to clear the entered name and number. Press the Language setting. The phone displays the three language selections that are currently programmed in the ICP. Select the appropriate language and press Save. If the phone is configured for an unsupported language, the prompts may appear in your selected language but the Application language for the phone defaults to English.
The Language window displays " name of the selected language Unsupported ". You can adjust the brightness and display contrast either via the phone volume controls when the phone is idle or via the Settings application. On a IP Phone, you can only adjust the contrast, not the brightness. Note : You can use this method only when the phone is idle.
If the phone is ringing, this action adjusts the ring volume. If the phone is in use, this action adjusts the handset, headset and speakerphone volume. To adjust the display brightness and contrast using the Settings application:. Press Brightness and Contrast.
ACD Express Agents Logging In Displaying Agent Log-In Information Logging Out Answering Calls Using the Auto Answer Feature Activating Auto Answer Deactivating Auto Answer Using a Headset Installing a Headset no Feature Control Switch Installing a Headset with Feature Control Switch Using and Canceling the Work Timer Activating Make Busy Removing Make Busy Queue Threshold Alert Group Presence Visual Indications Audible Indications Displaying Queue Status Personal Directory ACD is a method of switching large volumes of similar calls directly to a selected group of extensions Agents.
All calls are distributed equally among the Agents. When there are more incoming calls than available Agents, the calls may be routed to recordings. The recordings can advise the callers that all Agents are busy, and that an Agent will answer as soon as possible. Various recordings may be provided to inform the caller as to call progress if an Agent is not accessed immediately, or to advise the caller of information the Agent will require when connection is established.
A Supervisor usually oversees the operation, monitors the activity of the Agents, and handles any situations that may arise. It features a large graphics display.
The IP Phone offers seven programmable multi-function keys for one-touch feature access. It provides ten fixed feature keys for convenient. The Mitel and IP Phones are full-featured, dual port, dual mode enterprise-class telephones that provide voice communication over an IP network. They both feature a large graphics display x and self-labeling keys. The IP Phone offers 24 programmable multi-function keys; the IP Phone offers 48 programmable multi-function keys for one-touch feature access.
Both phones provide ten fixed feature keys for convenient access to features such as Conferencing, Redial, and many customizable user settings as well as navigational keys to access various screens and application layers.
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